If you experience any problems with your product, please try the following troubleshooting tips before contacting the Data Harvest support team.



Loss of Bluetooth Connectivity

If the sensor loses Bluetooth connection and will not reconnect try:

Closing and reopening the EasySense 2 app.

Switching the sensor Off and then On again.

If you are using a Bluetooth Smart USB Adaptor on your computer, unplug the adaptor, plug back in again and try to reconnect.

Hard reset the sensor and then try to reconnect.