If you experience any problems with your product, please try the following troubleshooting tips before contacting the Data Harvest support team.


Feature

 Detail

Loss of Bluetooth Connectivity

If the sensor loses Bluetooth connection and will not reconnect try:

Closing and reopening the EasySense app


Switching the sensor Off and then On again


If you are using a Bluetooth Smart USB Adaptor on your computer, unplug the adaptor, plug back in again and try to reconnect


Hard reset the sensor and then try to reconnect

Erratic readings

Did you forget to use the ISA?


The slope for calibration was not what was expected: Was the sample warmer than intended?


Slow response: check for bubbles under the membrane.

Response time and stability 

Restoration to acceptable levels can often be accomplished by cleaning the membrane on the electrode tip

Sluggish response, erratic readings, or a reading that will not change

Indicate electrode demise

If the sensors are being used in a solution that has a high conductance e.g. seawater take readings from the sensors individually.

Place one sensor in the solution, take a reading, and remove from the solution. Place the other sensor in the solution, take a reading and remove